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Please visit our “Where to Buy” page.
Okhtein ships worldwide with the exception of Syria, Qatar, Libya & Cuba and Australia.
You can track your order by emailing us to firstname.lastname@example.org.
You can pay with Credit Card through our Website. However, orders placed in Cairo have the option to pay either Cash on delivery or with Credit Card except for Sherouk area.
We accept payments in US Dollars & Egyptian Pounds.
Dimensions of the bags are to be examined at the store or online prior to purchase.
You will be responsible for the cost of returning the item back to our flagship store in Zamalek. Items bought at the store could be requested for a refund if the client presents the item at the store in its original condition (unused and ticketed) along with the receipt. Item must be thoroughly checked by the store manager before the exchange or refund is processed. For online purchases, client must email email@example.com to request an exchange or refund. Item must be returned via our courier and the client is charged with the delivery fee. Kindly note that our courier must examine the bag prior to receiving it. Our return and exchange policy is 10 days for online purchases and 14 days for store purchases.
Depending on the options available in your country, you’ll be responsible for the cost of returning any items, the 3% bank refund charge as well as the customs of the returned item, which OKHTEIN will be charged with. If the bag is returned damaged, broken and in anyway not in its right condition, OKHTEIN has the right to refuse a refund. Refund will only happen after the bag has been returned back to our warehouse safely.
The products are your responsibility until they reach our office, so please make sure they are packed up properly and can’t get damaged on the way. Please email us on firstname.lastname@example.org for further information.
You will find our different care instructions in an Insert card sent along with the product you ordered.
Please make sure to ask us more about leather treatment.
Post Purchase Care
1. Store your bag in a cool, dry place to keep the leather from flaking.
2. To retain the structure, keep the bag standing on its own.
3. Handle with care and avoid any contact with sharp objects or surfaces as items
are produced with 100% genuine leather. Avoid contact with water, perfume or any chemical substances.
4. Keep the bag in a dust bag at all times when not used.
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